Merchant Privacy Policy
Last Updated: 10 December 2025
B2B Data Protection: This policy applies specifically to Event Organisers ("Merchants"). It details how Event Bridge Technologies collects, verifies, and secures your business and personal data in compliance with POPIA and FICA regulations.
1. Information We Collect
1.1 Merchant & Business Information
To operate a Merchant account, you must provide:
- Identity Data: Full legal names and ID Numbers of directors or sole proprietors.
- Business Data: CIPC Registration Numbers, Tax Numbers, and Registered Business Addresses.
- Contact Data: Business email addresses and operational phone numbers.
- Verification Documents (FICA): Copies of ID Documents, Proof of Residence, and CIPC Certificates uploaded via our secure portal.
1.2 Financial Information
To facilitate ticket revenue payouts, we collect:
- Bank Account details (Bank Name, Branch Code, Account Number).
- Proof of Banking letters or statements.
- Transaction history and payout records.
1.3 Attendee Data (Shared Responsibility)
We store data regarding the attendees of your events. While Event Bridge processes this data, you acknowledge your role as a "Responsible Party" for any attendee data you export or access.
2. How We Use Your Information
2.1 Operational Use
- To verify your identity and business status (KYC/FICA).
- To process ticket sales and manage your event listings.
- To transfer revenue payouts to your bank account.
- To generate tax invoices and financial statements.
2.2 Risk & Security
- To detect and prevent fraudulent events or ticket scams.
- To manage chargeback disputes.
- To comply with anti-money laundering (AML) laws.
3. Information Sharing
3.1 Financial Partners
We share your banking details and transaction data with our banking partners (Paystack and Standard Bank) strictly to process incoming payments and outgoing payouts.
3.2 Regulatory Bodies
We may disclose your information to the Financial Intelligence Centre (FIC) or South African Revenue Service (SARS) if required by law or to report suspicious financial activity.
4. Data Retention
Under South African financial laws, we are required to retain transaction records and FICA documentation for a minimum of 5 years after the closure of your account. This data is archived securely and is not used for marketing.
5. Security of Sensitive Docs
Your uploaded verification documents (IDs, Bank Letters) are stored in a restricted storage environment with access limited strictly to our Compliance and Accounts teams. They are never shared publicly.
