Payout Policy

Last Updated: 10 December 2025

1. Payout Schedule

1.1 Standard Payouts (Post-Event)

Payouts are automatically initiated 3 to 5 business days after your event ends. This window allows us to handle any immediate customer disputes or refund requests that may arise post-event.

Example: If your event ends on a Saturday, the payout process begins the following Wednesday (assuming no public holidays).

1.2 Early Payouts (Pre-Event)

Early access to funds before an event takes place is not standard. Applications for early payouts are reviewed on a case-by-case basis and are reserved for established Merchants with a proven track record. Contact support@eventbridgeapp.co.za to apply.

2. Requirements for Payout

Funds will strictly NOT be released until:

• Verification is Complete: You have submitted all required FICA documents (ID, Bank Confirmation Letter and Proof of Address) and your profile is marked as "Verified".
• Bank Details Match: The bank account holder name matches the verified Merchant/Business name on file. We do not pay into third-party accounts.
• Event Completion: The event has taken place without significant complaints or cancellation.

3. Holds and Reserves

3.1 Reserve Balance

Event Bridge reserves the right to withhold a small percentage of funds (a "Rolling Reserve") for a limited period if your account has a high rate of refunds or chargebacks.

3.2 Fraud Prevention

If we detect suspicious activity, such as selling tickets for a non-existent event or reselling tickets of event listed on another platform, we will freeze all funds immediately pending a full investigation. Funds may be returned directly to ticket buyers if fraud is confirmed.

4. Refunds and Negative Balances

If you authorise refunds after a payout has been processed, or if chargebacks occur post-payout, your account balance will go negative. You agree to settle this negative balance within 7 days via EFT or by allowing us to deduct it from future event sales should merchant have a good track record.

5. Payout Currency and Methods

• Currency: All payouts are processed in South African Rand (ZAR).
• Method: Electronic Funds Transfer (EFT) to South African banks only.
• Timing: Once released, funds may take up to 48 hours to reflect in your account, depending on your bank.